Master of Science - Hospitality Leadership and Operational Performance

Program Description

Earn a master’s in Hospitality Leadership and Operational Performance and combine critical business theories and skills with innovative hospitality leadership practices.

Students will learn the ins and outs of

• Hospitality management strategies
• Cutting-edge hospitality technologies
• Data analysis and financial metrics
• Customer relationship management

​Students will be able to:

• Develop an understanding of key hospitality operational performance metrics found in the hospitality industry and apply them to various service delivery and financial return components.
• Apply hospitality principles of service leadership and innovation in the guest experience through a conceptual understanding of operational policies/procedures, financial benchmarks, and service delivery.
• Evaluate and comprehend hospitality technology systems and articulate complex service system framework and financial data collection processes commonly used in the industry.
• Acquire business, employee relations and hospitality specific skills that are broad, deep and necessary to fulfill their professional goals.