College Diploma - Hospitality Business Management - North Hill Campus (Brandon)

This two-year Hospitality Business Management program provides graduates with a solid foundation in hospitality and business. 

Graduates of this two-year diploma program are able to:

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Employ food and beverage management skills and principles in the delivery of hospitality operations.
• Apply relationship management skills and product knowledge to promote and sell hospitality services, products, and guest experiences.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to manage and enhance the quality and delivery of hospitality services and products.
• Show a continual desire to keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
• Use interpersonal communication skills in order to collaborate with co-workers and clients in the hospitality workplace in written, spoken, and visual formats as necessary for hospitality operations.
• Support the business management of a variety of hospitality operations to foster an engaging work environment that reflects service excellence.
• Contribute to the development of marketing strategies and plans that promote the successful operation of a hospitality service business.
• Support human resources operations including planning, recruitment and selection, and performance management.
• Use graphic design, internet, and web fundamentals to support marketing initiatives and develop a web presence.