Associate of Information Technology - Technology Support Specialist - IT (101543)
2740 West Mason Street, Green Bay, USA
6713
Last updated: 15/09/2024
About Associate of Information Technology - Technology Support Specialist - IT (101543)
The demand for computer support specialists is growing as the number of computers and their level of complexity rise, according to the U.S. Department of Labor. As a Computer Support Specialist- IT program graduate, you're prepared for a variety of careers including IT consultant, help desk/support specialist, PC programmer, computer sales representative, IT trainer, network assistant, desktop application developer, and PC repair technician.
A graduate of the program will have the potential for employment in the following areas:
- IT Consultant: provides one-on-one problem solving for users.
- Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages.
- PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems.
- Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.
- IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis.
- Network Assistant: helps to configure networks, installs hardware and software, and trains users.
- Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications.
- PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners.
Program Outcomes:
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skill as an IT professional
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