Technical Diploma - Computer Support Technician - IT (311546)
2740 West Mason Street, Green Bay, USA
38490
Last updated: 16/09/2024
About Technical Diploma - Computer Support Technician - IT (311546)
Technical Diploma - Computer Support Technician one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, students may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative.
A graduate of this program will have the potential for employment in the following areas:
- IT Consultant: provides one-on-one problem solving for users.
- Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.
Program Outcomes:
- Develop attractive and effective slide shows using PowerPoint presentation software.
- Develop professional letters and reports using Word document processing software.
- Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
- Develop computer programs to perform common business functions using the Visual BASIC programming language.
- Perform common help desk and end-user support functions using current technologies and protocols.
- Install, configure, and maintain computer hardware and peripherals.
- Perform basic computer system functions and operations using the command line and shell scripts.
- Configure and administer common microcomputer operating systems.
- Automate Windows operations using common operating system scripting languages.
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