Graduate Certificate - Global Hospitality Sustainable Leadership (GHL) (Optional Co-op)
1750 Finch Ave East, Toronto, Canada
54914
Last updated: 16/09/2024
About Graduate Certificate - Global Hospitality Sustainable Leadership (GHL) (Optional Co-op)
The Global Hospitality Services Leadership eight-month graduate certificate program is designed to provide students with leadership skills to support the global hospitality service economy. Students will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change.
This program will develop a students’ skills in leadership and innovative service models, digital management, predictive analytics and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry.
Throughout this program, students will develop the following skills:
- Service design, delivery and experience
- Business processes
- Competitive global systems
When students graduate from this program, these are the types of career options that they can explore:
- Assistant manager – operations
- Assistant manager – hotel, banquet manager
- Catering sales manager
- Conference services manager
- Travel and tourism manager
- Sales and marketing manager
Students will also be able to take on projects to enhance experience, customer retention and loyalty in the hospitality and tourism industry.
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